Troubleshooting & FAQs

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At Cybertection, we strive to provide a seamless experience for our users. However, if you encounter any issues, this guide will help you resolve common problems quickly. If you need further assistance, our support team is always here to help.

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Common Issues & Fixes

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1. Unable to Log In

If you’re having trouble logging into your Cybertection account, try the following steps:

1. Check Your Credentials:

   • Ensure you’re entering the correct email address and password.

   • Check for typos or accidental caps lock.

2. Reset Your Password:

   • Click on the "Forgot Password?" link on the login page.

   • Follow the instructions to reset your password.

3. Clear Browser Cache:

   • Clear your browser’s cache and cookies, then try logging in again.

4. Try a Different Browser or Device:

   • Switch to another browser or device to rule out browser-specific issues.

5. Check Internet Connection:

   • Ensure you have a stable internet connection.

If the issue persists, contact our support team.

2. Software Not Updating

If your Cybertection software isn’t updating, follow these steps:

1. Check Your Internet Connection:

   • Ensure you’re connected to the internet.

2. Restart the Program:

   • Close and reopen the Cybertection application.

3. Run as Administrator:

   • Right-click the Cybertection program icon and select "Run as Administrator."

4. Check for System Updates:

   • Ensure your operating system is up to date.

5. Manual Update:

   • Visit the Cybertection website and download the latest version of the software.

If the problem continues, reach out to our support team.

3. Slow System Performance After Installation

If your system becomes slow after installing Cybertection, try these fixes:

1. Check System Requirements:

   • Ensure your device meets the minimum system requirements for Cybertection.

2. Close Background Applications:

   • Close unnecessary programs running in the background.

3. Adjust Scan Settings:

   • Reduce the frequency of scans or switch to a "Quick Scan" instead of a full scan.

4. Update Your Device:

   • Ensure your operating system and drivers are up to date.

5. Reinstall the Software:

   • Uninstall and reinstall Cybertection to resolve any installation issues.

If performance issues persist, contact our support team for further assistance.

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Contacting Support

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If you’re unable to resolve an issue on your own, our support team is here to help. Here’s how you can reach us:

1. Email Support

• Send an email to - cybertection@cybertection.net

2. Live Chat

• Visit the Cybertection website and click on the "Live Chat" icon in the bottom right corner.

• A support agent will assist you in real-time.

3. Phone Support

• Call our support team at  (4107012931)

• Our support hours are Monday to Friday, 9:00 AM to 8:00 PM (EST).

4. Help Center

• Visit our Help Center at ( https://cybertection.net/cybertection/general-5for FAQs ) guides, and troubleshooting articles.

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FAQs

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Q1: Is Cybertection compatible with Mac or Linux?
A: Currently, Cybertection is only available for Windows. We’re working on expanding to other platforms soon.

Q2: Can I use Cybertection on multiple devices?
A: Yes, depending on your subscription plan. Check your plan details or contact support for more information.

Q3: How do I cancel my subscription?
A: Yes but there are no refunds, Log in to your account, go to the "Subscription" section, and click "Cancel Subscription."
At Cybertection, your satisfaction is our priority. If you have any questions or need assistance, don’t hesitate to reach out. Thank you for choosing Cybertection – Your trusted partner in cybersecurity!